Shipping policy

Lost Creek Creates — Shipping Policy

Order Processing & Production

Most Lost Creek Creates products are handmade, custom, or made-to-order.

Production is considered started at the time of purchase. Materials, labor allocation, design preparation, and production scheduling begin immediately after an order is placed.

Because of this, orders cannot be cancelled once placed if they are custom or made-to-order.

---

Production & Lead Time Estimates

All production and shipping timelines provided by Lost Creek Creates are estimates only and are not guaranteed completion or delivery dates.

Lead times may vary due to, but not limited to:

  • Order volume
  • Material availability
  • Custom design complexity
  • Equipment maintenance or failure
  • Supplier delays
  • Weather events
  • Shipping carrier delays
  • Personal or family emergencies affecting a small business operation

By placing an order, you acknowledge and agree:

  • Lead times are approximate production windows
  • Orders may ship earlier or later than estimated
  • Lead time variations do NOT qualify for cancellation, refund, or chargeback
  • Delays outside of our control d